BetRupees 4 Privacy Policy

1. Overview

BetRupees 4 ("the Platform", "we", "us") is an online sports betting and casino platform designed for players in Pakistan. In order to provide you with a secure, personalised and fully functional betting experience — including PKR deposits via JazzCash, Easypaisa, Raast and Bank Transfer, sports betting on cricket and PSL matches, live casino access and VIP programme benefits — we need to collect and process certain personal information about you.

This Privacy Policy explains in plain, straightforward English what data we collect, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have in relation to your own information. We have tried to write this in a way that is easy to follow — not in heavy legal language that is hard to get through.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and BetRupees 4.

2. What Personal Data We Collect

The personal data we collect falls into several categories depending on how you interact with BetRupees 4:

2.1 Registration and Identity Data

• Full name as it appears on your CNIC (Computerised National Identity Card)
• Date of birth (used to verify you are 18 or over)
• Email address
• Mobile number
• Residential address in Pakistan
• Username and encrypted password
• CNIC number and copies of identity documents when verification is requested

2.2 Financial and Payment Data

• JazzCash or Easypaisa account numbers used for deposits and withdrawals
• Raast ID or bank account details where Bank Transfer is used
• Debit or credit card details (stored securely via payment processor — BetRupees 4 does not store full card numbers)
• Transaction history: PKR deposit amounts, withdrawal requests, dates and references
• Bonus and promotion usage records

2.3 Betting and Gaming Activity Data

• Sports bets placed — markets, stake amounts in PKR, outcomes
• Live casino session history — game type, rounds played, stakes and results
• Slots play history — game title, session duration, PKR wagered and won
• VIP tier progress and loyalty points balance

2.4 Technical and Device Data

• IP address at time of login and transactions
• Device type, operating system and browser version
• Session timestamps and duration
• Referring URL and pages visited within BetRupees 4

3. How We Collect Your Data

We collect your personal data through the following means:

• Directly from you — when you register, deposit funds, place bets, contact support or update your account profile.
• Automatically — through cookies, session tracking and our platform's logging systems when you browse and interact with BetRupees 4.
• From third-party payment providers — JazzCash, Easypaisa, Raast and bank transfer systems pass back transaction confirmation data to us so we can credit your PKR account correctly.
• From identity verification services — if we use a third-party verification tool to confirm your CNIC details or age, that service will return a verified/not-verified result to us.
• From our game providers — live casino and slots providers pass back game round results and session data so that your PKR balance is updated accurately.

4. How We Use Your Personal Data

BetRupees 4 uses your personal data only for legitimate, necessary purposes. We do not sell your data to advertisers or unrelated third parties. The specific purposes for which we process your data are:

If you have opted in to receive marketing communications — such as PKR bonus offers, PSL betting promotions or VIP tier updates — you can opt out at any time by contacting support or updating your notification preferences in your account settings.

5. Payment Data and PKR Transactions

Payment security is a top priority at BetRupees 4. When you deposit PKR via JazzCash, Easypaisa, Raast, Bank Transfer or card, the sensitive parts of your payment credentials — such as full card numbers or mobile wallet PINs — are handled entirely by the respective payment provider. BetRupees 4 only receives a transaction confirmation reference and the PKR amount credited.

We store your payment method type (e.g., JazzCash, Easypaisa), the last few digits of a card or account number for your own reference, and your full PKR transaction history. This information is used to process withdrawals, investigate disputes and comply with anti-fraud requirements. We never store full card numbers or mobile wallet PINs on our own servers.

All payment transactions are recorded with timestamps, PKR amounts and unique reference IDs. If you ever raise a dispute about a transaction, this data allows our support team to investigate accurately and resolve the matter promptly.

6. Who We Share Your Data With

BetRupees 4 does not sell your personal information to any third party. We share data only where it is necessary to deliver our services or meet legal requirements. The categories of third parties who may receive limited data are:

• Payment processors — JazzCash, Easypaisa, Raast, banks and card processors receive the transaction details required to process your PKR deposits and withdrawals. Each provider operates under its own privacy standards.
• Game providers — live casino and slots game studios receive a session token and stake amount to run your game round. They do not receive your full identity details.
• Identity verification services — where a third-party KYC (Know Your Customer) service is used to verify your CNIC or age, the minimum necessary data is shared to complete the check.
• Fraud prevention and security partners — anonymised device and behavioural signals may be shared with fraud detection services to protect all players on the platform.
• Customer support tools — our live chat and ticketing system provider processes conversation data to allow our support team to assist you effectively.
• Legal and regulatory authorities — if required by law, or in response to a valid legal process, we may disclose data to relevant authorities. We will always review such requests carefully before complying.

All third-party service providers who process data on our behalf are required to handle your information securely and to use it only for the specific purpose for which it was shared.

7. Cookies and Tracking Technologies

BetRupees 4 uses cookies and similar tracking technologies to make the platform work properly, improve your experience and understand how players are using the site. Here is a breakdown of the types of cookies we use:

Essential Cookies

These are necessary for the platform to function. They keep you logged in during your session, remember your PKR currency preference and maintain the security of your account. You cannot opt out of essential cookies while using BetRupees 4.

Performance and Analytics Cookies

These help us understand which pages and features are most used, where players are dropping off and how the platform can be improved. Data collected is aggregated and does not identify you personally.

Functional Cookies

These remember your preferences — such as your last-used deposit method or preferred sports category (for example, cricket or PSL markets) — so you do not have to set them up again every time you visit.

Marketing Cookies

Where you have opted in to marketing communications, these cookies help us serve relevant bonus and promotion information. You can opt out at any time through your account preferences or by contacting support.

You can also manage cookie settings through your browser. Note that disabling essential cookies may prevent parts of BetRupees 4 from working correctly.

8. How Long We Keep Your Data

We do not keep your personal data for longer than is necessary. The general retention periods we follow are:

• Active account data — retained for as long as your account remains open and active on BetRupees 4.
• Transaction and betting records — PKR transaction history and betting records are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practice.
• Identity verification documents — CNIC copies and verification records are retained for a minimum of five years from account closure.
• Support communications — live chat logs and support ticket records are retained for two years from the date of the last interaction.
• Marketing preferences — if you opt out of marketing, we retain a record of your opt-out indefinitely to ensure we do not contact you again.
• Closed accounts — when an account is closed, non-financial personal data is deleted or anonymised after the applicable retention period has passed.

9. How We Protect Your Data

BetRupees 4 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information against unauthorised access, loss or misuse:

• Encryption in transit — all data exchanged between your browser or device and BetRupees 4 is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this is active.
• Encrypted password storage — passwords are never stored in plain text. They are hashed using industry-standard cryptographic methods so that even internal staff cannot read them.
• Access controls — only authorised BetRupees 4 personnel with a legitimate need can access personal data. Access is logged and audited.
• Two-factor authentication — optional 2FA is available on your account to add an extra layer of protection beyond your password.
• Fraud monitoring — automated systems continuously monitor for unusual account activity, such as login attempts from new devices or locations, and flag these for review.
• Secure payment infrastructure — PKR payment processing via JazzCash, Easypaisa and Raast uses the security infrastructure of those respective providers, which operate their own security certifications.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect your account has been compromised, change your password immediately and contact our support team via live chat.

10. Your Rights Over Your Data

You have meaningful rights over your personal data held by BetRupees 4. These include:

• Right to access — you can request a copy of the personal data we hold about you at any time.
• Right to correction — if any of your details are inaccurate or outdated, you can ask us to correct them. Some details (like your registered name) may require document verification before they can be updated.
• Right to deletion — you can ask us to delete your personal data. Note that we may be required to retain certain records (such as PKR transaction history) for legal and compliance reasons even after account closure.
• Right to restrict processing — you can ask us to stop using your data for certain purposes, such as marketing, while a dispute is being investigated.
• Right to data portability — you can request your account and transaction data in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on your consent (such as marketing emails about PSL promotions or VIP bonus offers), you can withdraw that consent at any time without affecting anything we processed before that point.

To exercise any of these rights, contact the BetRupees 4 support team via live chat or email. We will respond within a reasonable timeframe and may ask you to verify your identity before processing the request.

11. Minors and Age Verification

BetRupees 4 is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the account registration and withdrawal process — you may be asked to provide a copy of your CNIC or other government-issued ID to confirm your date of birth.

If we discover that an account has been registered by a person under 18, the account will be immediately suspended, all activity will be voided and any deposited PKR funds will be returned to the payment source. If you are aware of a minor attempting to use the platform, please notify our support team right away.

Parents and guardians are encouraged to make use of device-level parental controls to prevent minors from accessing online betting platforms. More guidance on this is available on our Responsible Gaming page.

12. Changes to This Privacy Policy

BetRupees 4 may update this Privacy Policy from time to time as the platform evolves, new payment methods are added or legal requirements change. When we make material changes, we will notify registered players by email or by a notice displayed upon login before the new version takes effect.

The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically. Continued use of BetRupees 4 after a notified policy update constitutes your acceptance of the revised version.

13. How to Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the BetRupees 4 support team. Our live chat is available 24 hours a day, seven days a week and is the fastest way to reach us.

You can also write to us at [email protected]. Please include your registered username and a brief description of your query so we can assist you as quickly as possible. We take all privacy concerns seriously and aim to respond promptly.